Nana’s listening.
Something burnt, or an idea for what she should cook next? Pick the app, tell her what’s on your mind, and she’ll take it from there. She reads every single one of these.
Something burnt, or an idea for what she should cook next? Pick the app, tell her what’s on your mind, and she’ll take it from there. She reads every single one of these.
It happens. Give Nana the address you paid with and she’ll post your key over again.
This is for the Mac apps, the ones bought here with a licence key. An app bought in the App Store has no key at all — it lives on your Apple Account, and the section below is the one you want.
Email takes a few minutes, and some providers — Outlook and Hotmail addresses especially — are slow to accept ours at the moment. If nothing turns up, you have two other ways to your key: it is on the thank-you page linked from your Stripe payment confirmation, and support@nanas.pro will always look it up for you.
Then Apple is the shop, and a few things are handled at their counter rather than Nana’s. Here is which is which, so you knock on the right door first.
Getting it back on a new phone. There is no key to lose. Sign in with the same Apple Account, open the App Store, and download it again — a one-off purchase comes back with you. Inside the app, “Restore purchases” does the same job if the app is already installed and has forgotten.
Cancelling a subscription. Settings on your iPhone, tap your name, then Subscriptions. Do it at least a day before the period ends, or the next one starts. Cancelling leaves you the time you have already paid for, and Nana cannot cancel it for you — Apple does not give us that button.
Asking for your money back. Refunds for anything bought in the App Store go through Apple, at reportaproblem.apple.com. We are not the seller, so we cannot refund an App Store purchase however much we might want to.
Receipts and invoices. Apple emails those and keeps them in your purchase history. We never see them.
Anything that is actually the app misbehaving — that one is ours. Tell Nana below.
You clicked install, the download went fine, and then she said “Couldn’t finish. The app keeps running.” Nothing is broken — there is one leftover in the way, and you can clear it in half a minute.
What happened. When Nana updates herself she first sets the old version aside as Nana’s Teleprompter (previous).app, right next to herself in Applications. If a copy from an earlier update is still sitting there, she has nowhere to put the current one — so she stops and leaves you on the version you already had.
Clear it yourself. Open Finder, go to Applications and move Nana’s Teleprompter (previous).app to the Bin. Then open Nana, go to Settings › About and check again. That is the whole fix: your script, your key and your settings are never touched.
Or skip it entirely. Download the latest version from the app page and drag it into Applications over the old one. Same result, no Finder archaeology.
Fixed in 1.3.0 — she clears that leftover herself now. The swap is done by the version you already have installed, so this stops happening once you are on 1.3.0 or newer.
Still stuck after that? Tell Nana below and she will look at it herself.
Even Nana drops a stitch now and then. Tell her what happened and she’ll put it right.
Nana takes requests. Tell her what would make your day easier and she’ll see what she can whip up.